Help · Support
Support
Run support on the customer record — SLA targets, macros, automations, and an internal knowledge base.
Set up SLAs & escalation
Configure first-response and resolution SLA targets per priority, pause the clock while you wait, and escalate automatically.
Macros & support automations
Save canned replies as macros, and build rules that auto-assign, auto-reply, tag, or set status — so routine triage handles itself.
The internal knowledge base
Write, publish, and search internal support articles your agents answer from, with a draft → published → archived lifecycle.
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