Is KudosCRM a good CRM for retail and ecommerce teams?

Yes, for teams that want customers, quotes, orders, support tickets and campaigns on one record. KudosCRM is not a storefront, so your store platform keeps handling checkout.

Does KudosCRM integrate with Shopify or WooCommerce?

KudosCRM does not offer a native Shopify or WooCommerce integration today. Bring customers in with CSV import, or use inbound webhooks to map signed events from your store onto CRM records.

How do I segment customers, such as VIP buyers?

Open Segments and add filters for stage, score, source and tags, with a live match count as you edit. Tag your best customers VIP and use that tag in the segment. Segments update as contacts change.

How do I win back past customers?

Enroll a saved segment in an email sequence with delays between steps, or send it an email campaign. Sequences track enrolled contacts, opens, replies and meetings, and tasks cover personal follow-ups.

Can I manage my products and pricing?

Yes. Add products with list prices and categories, set discount rules for reps, and use price books for segment pricing. Quotes pull their line items from the catalog.

Can I track orders in KudosCRM?

Yes. An accepted quote converts into an order. The orders table filters by status, so unshipped orders form a fulfillment queue and uninvoiced orders form a billing queue.

Can I handle customer support in the same CRM?

Yes. Tickets run in an agent inbox with SLA timers, saved views and bulk actions. A knowledge base powers agent suggestions, and Chatra connects website chat.

How much does KudosCRM cost for a retail team?

The Free plan covers up to 3 seats. Basic is $9 per seat per month billed yearly, Professional is $24, and Enterprise is $49. Every workspace starts with a 14-day Professional trial and no credit card.

Retail & Ecommerce CRM to Turn Buyer Into Repeat Customer

Keep every customer, order and support ticket on one record. KudosCRM segments your buyers, runs follow-up sequences and shows which campaigns earn revenue.

Customer segments built from filters, with a live match count

A product catalog and price books feeding every quote

Quotes that convert into orders, tracked as shipped, invoiced and paid

Campaign attribution that shows which programs earn ROI

Start Free Book a Demo

14-day free trial of Professional, no credit card required.

Collins Home Goods · Customer

Stage: Repeat Buyer

Illustrative

Chat started on the website

Chatra conversation on the contact

Mar 3

Quote accepted

Line items from the catalog

Mar 8

Order marked paid

Booked revenue updated

Mar 12

Thank-you task due

Assigned to the account owner

Mar 13

Winback sequence queued

Starts after 90 quiet days

Jun 10

Customer

Avery Collins, Online Shopper

Tagged VIP · Price book: Wholesale

What Is a CRM for Retail and Ecommerce?

A CRM for retail and ecommerce keeps customers, orders, support tickets and campaigns on one record. You segment buyers, send the right follow-up and see which programs earn revenue, while your store platform keeps handling checkout.

Order

Order paid, shipped

Quote accepted, converted to an order

Ticket

Size exchange request

Reply due before the SLA timer ends

Segment

VIP buyers, 128 contacts

Live match count from your filters

Illustrative

How Does a Store Turn a First Order Into a Repeat Customer?

Four steps take a buyer from first contact to the next purchase, with every step on one record.

Step 1

Capture the Buyer

Publish a form or connect website chat. Each submission creates a lead, and chat conversations land on the contact record.

Forms

Step 2

Segment Your Customers

Filter by stage, score, source and tags, with a live match count, to group VIP buyers, first-timers and lapsed customers.

Audiences

Step 3

Quote and Convert to an Order

Build quotes from your catalog. When a customer accepts, the quote converts into an order for fulfillment.

Quotes

Step 4

Win Them Back

Enroll quiet customers in an email sequence, and set task reminders for personal check-ins.

Email Sequences

Why Do One-Time Buyers Rarely Come Back?

Customer data sits in too many places and every buyer gets the same message. Here is how KudosCRM closes three common gaps.

The problem

Customers live in your store, inbox and chat as separate records

With KudosCRM

One record per contact holds emails, notes, tasks, tickets and quotes. Forms, inbound webhooks and CSV imports feed the same workspace.

The problem

Every buyer gets the same message

With KudosCRM

Segments built from stage, score, source and tags give each group its own follow-up, through sequences or email campaigns.

The problem

Marketing spend is hard to tie to revenue

With KudosCRM

Campaigns carry a budget, a member roster and the pipeline they influenced. The attribution report compares programs side by side.

KudosCRM product catalog with categories and list prices — Product catalog. Sample workspace data.

Sell From One Catalog With the Right Price for Each Customer

Quotes draw their line items from your catalog, so every quote starts from the right list price.

Products with categories

Add each product with its list price and category, and retire it when the range changes.

Price books for segments

Give wholesale or loyalty customers their own prices, resolved on the quote.

Discount rules for reps

Set how far reps can discount before a conversation is needed.

A view of what sells

See which products actually sell and push those.

Explore Quotes and Proposals

Follow Every Order From Accepted Quote to Payment

An accepted quote converts into an order, so nothing is re-keyed on the way to fulfillment.

Quote acceptedOrder createdShippedInvoicedPaid

KudosCRM orders list with status pills — Orders list. Sample workspace data.

Unshipped Is Your Fulfillment Queue

Work the table by status to see what still needs to ship.

Uninvoiced Is Your Billing Queue

Spot orders that were never invoiced before revenue slips.

Booked Revenue From Real Orders

The Sales overview updates from paid orders, not estimates.

Bring Past Buyers Back Without Sending Everyone the Same Email

Build a segment from your filters, then enroll it in a sequence or send it a campaign.

Segment: VIP Repeat Buyers

Illustrative

Stage: CustomerTag: VIPSource: Web formScore: 70 or higher

Live match count128 contacts

Segments Stay Current

A new contact that matches the filters joins the segment next time it is used. No list upkeep.

Audiences

Sequences for Winback

Enroll a segment in a multi-step sequence with delays between steps, and track opens, replies and meetings.

Email Sequences

Campaign ROI

Each campaign carries a budget, a member roster and the pipeline it influenced. The attribution report compares them.

Email Campaigns

Answer Customers on the Same Record Where You Sold to Them

Tickets, chat and help articles sit beside the order history, so every reply starts with context.

Tickets with SLA timers

Work a keyboard-driven queue, assign in bulk and save the views you check daily.

Chat from Chatra

Connect website chat in one click and keep conversations with the customer.

A knowledge base

Publish help articles that power agent suggestions and your public Help Center.

Explore Support

Agent Inbox

Illustrative

#1042 · Late delivery

Breaching soon

#1041 · Size exchange

Open

#1039 · Refund question

Pending

#1036 · Order not received

Open

Saved views: My open, Unassigned, Breaching soon.

Pricing

What Does KudosCRM Cost for a Retail Team?

Per seat, published, with a 14-day Professional trial and no card. Small shops start on Free or Basic. Brands running several pipelines choose Professional.

Free

Solo sellers

$0 forever

Up to 3 seats, no card

3 seats and 1,000 contacts
1 pipeline, 10 custom fields
50 Kudos AI messages a month
Community support

Start Free

Basic

Small shops

$9 /seat/mo

Billed yearly · $12 monthly

Up to 25 seats, 25,000 records
3 pipelines, 50 custom fields
1,000 automation runs a month
Email support in 24–48 hours

Start Free

Professional

Growing stores

$24 /seat/mo

Billed yearly · $29 monthly

Unlimited seats and pipelines
250,000 records, unlimited custom fields
25,000 automation runs, 2,000 AI messages per seat
Priority support within 8 hours

Start 14-Day Trial

Enterprise

Multi-store brands

$49 /seat/mo

Billed yearly · $59 monthly

Unlimited records
250,000+ automation runs
Highest AI allowance, bring your own key
Dedicated success manager and SLA

Talk to Sales

Per seat per month. Kudos AI Boost adds $10 per seat. Calling and VoIP adds $15 per seat.

14-day free trial — no credit card requiredCompare every plan

CRM for Every Kind of Retail Team

Single shops and multi-store brands both grow on repeat customers.

Online Stores Retail Shops Wholesale Sellers Customer Care Teams Growth and Marketing Teams

Integrations

Works with the Tools You Already Use

Chatra brings website chat into the CRM in one click. Connect Outlook for email, Slack for alerts and Zoom for calls, and use webhooks to send or receive signed events from your store tools.

See All Integrations

FAQ

Frequently Asked Questions

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Keep Every Customer, Order and Ticket in One CRM

Segment your buyers, convert quotes to orders and see which campaigns pay off.

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