Introduction

This policy explains billing, cancellations, and refunds for KudosCRM subscriptions. It's part of our Terms of Service.

Free trial

Paid plans may include a free trial. You won't be charged during the trial, and you can cancel anytime before it ends to avoid charges.

Monthly plans renew each month; annual plans renew each year, unless you cancel before renewal.
You can cancel anytime from your billing settings. Your plan stays active until the end of the period you've already paid for; we don't pro-rate refunds for unused time unless the law requires it.

If you're a first-time subscriber and not satisfied, contact us within 14 days of your first payment and we'll review a refund.
Non-refundable: taxes, one-time/setup fees, and usage-based charges (such as AI usage) that have already been consumed.

Upgrades take effect immediately and may be pro-rated. Downgrades take effect at your next renewal.

Enterprise subscriptions are governed by the terms of your order form, which prevails over this policy.

Email billing@kudoscrm.com with your account details. Approved refunds are returned via your original payment method.